Terms of Service

These Terms of Service ("Terms") govern your access to and use of the ELUMÉ^™ website and your purchase of our products. By accessing our site or placing an order, you agree to these Terms.

1. Use of Our Website

You agree to use our website lawfully and not to misuse it, interfere with its operation, or attempt unauthorised access. We may suspend or restrict access at our discretion where necessary to protect the site or other users.

2. Products & Information

Our products are cosmetic formulations and health supplements intended for external use or consumption as directed. Product descriptions, ingredient lists, and advisory content are provided for general information and are not medical advice. They do not diagnose, treat, or cure any medical condition. If you have a skin or health concern, please consult a qualified healthcare professional, and always follow the usage, patch-test, and supplement guidance provided.

3. Orders & Acceptance

Your order is an offer to purchase. A contract is formed only when we confirm acceptance and dispatch your order. We may decline or cancel an order — for example, where an item is out of stock, where there is a pricing or description error, or where we suspect fraud — and will refund any amount already paid.

4. Pricing & Payment

Prices are listed in Singapore Dollars (SGD) and are inclusive of applicable taxes unless stated otherwise. We may update prices at any time, but changes do not affect orders we have already accepted. Payment must be completed through our approved payment methods before dispatch.

5. Shipping, Returns & Refunds

Delivery is governed by our Shipping & Delivery Policy, and returns, exchanges, and refunds are governed by our Return & Refund Policy. Both policies form part of these Terms.

6. Intellectual Property

All content on this website — including the ELUMÉ^™ name and marks, text, images, and design — is owned by or licensed to us and is protected by intellectual property laws. You may not reproduce or use it without our prior written permission.

7. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot be excluded under Singapore law, including your rights under the Consumer Protection (Fair Trading) Act. Subject to that, to the fullest extent permitted by law, we are not liable for indirect or consequential loss, and our total liability in connection with any product is limited to the amount you paid for it.

8. Governing Law

These Terms are governed by the laws of Singapore, and any disputes are subject to the jurisdiction of the Singapore courts.

9. Contact Us

For questions about these Terms, email info@elume.sg. We respond within 2 business days.